VoIP Feature Codes can be toggled ON/OFF at the Account level for each of your customers. These are the defaults on all accounts.
| ACTION | DESCRIPTION | DIAL |
| Enable Call Forward | Turn call forwarding on | *40 |
| Disable Call Forward | Turn call forwarding off | *73 |
| Update Call Forward | Change the number forwarding goes to | *72 |
| Park and Retrieve | Park and Retrieve a call. IE. Blind Transfer to *710 to Park. Call *55 + extension to Retrieve. | *710 |
| Valet | Valet park a call. System will announce the parking slot number. | *** |
| Retrieve | Retrieve a Valet-parked call. *55 followed by slot number. IE. *5100 | *55 |
| Check Voicemail | Call 5001 to check voicemail box. | *62 |
| Direct to Voicemail | Send call directly to voicemail. IE. Blind Transfer to *7101 | *7 + ext |
| Privacy | Make an anonymous call. *67 followed by the number. IE. *678005551212 | *67 |
| Enable Hot Desking | As a device user, log into a phone and take it over as yours | Dial 5002 |
| Disable Hot Desking | As a device user, reset a phone to a generic user’s extension that does not belong to any one. | Dial 5002 |
| Direct Pickup | Pick up call ringing another user. *35 followed by the user extension. I.E *35101 | *35 |
| Dynamic Call Recording | While on a call press *80 to activate call recording and *81 to deactivate call recording | *80 / *81 |
| Star Codes & Features | |
| Star Code | Feature Description |
| *** | Dynamically Park a Call (in the 701-709 range) |
| *{parking lot} | Park a Call (to a specified park ext) |
| *35{ext} | Extension Pickup - Answer a Call that is ringing at another extension |
| *36 | Domain Pickup - Answer a Call that is ringing within the same domain |
| *37 | Department Pickup - Answer a Call that is ringing within the same department |
| *38 | Self Pickup - Moves an active call to another extension owned by the Same User. (Dial from the idle extension to steal the active call). |
| *40 | Activate Call Forwarding |
| *41 | Set Forward Busy Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
| *42 | Set Forward No Answer Feature |
| *44 | Hotdesking (Log In) - Requires User Login and Password. |
| *45 | Disable Call Forwarding (for Hotdesking) |
| *46 | Hotdesking (Log Out) - Requires Password of current logged in user. |
| *48 | Ask caller to enter PIN before connecting call |
| *49 | Ask caller to enter extension # before connecting call |
| *50{ext} | Auto Answer/Intercom (3 or 4 Digit Ext) This feature does not work with SLA. |
| *55{Parking Lot} | Retrieve a call from a Call Park Queue |
| *61 | To Voicemail - Unauthenticated |
| *62 | To Voicemail - Password Only |
| *66<10 or 11 Digit phone number> | Route Call Off-Net. This feature will route a call out through a carrier, instead of staying on Network. |
| *67<10 or 11 Digit phone number> | To Connection w/ Privacy DID 11 Digit |
| *67{ext} | To User w/ Privacy |
| *69 | Call Return |
| *72<10 or 11 Digit phone number> | Set Forward Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
| *73 | DeActivate Forward |
| *74 | Activate Night Mode (Requires Setup) |
| *75 | DeActivate Night Mode |
| *78 | Activate Do Not Disturb |
| *79 | DeActivate Do Not Disturb |
| *80 | Start Call Recording |
| *81 | Stop Call Recording |
| *82 | Pause Call Recording for 1 minute or until *83 (Unpause Call Recording), whichever comes first |
| *83 | Resume Call Recording from a paused state as a result of *82 |
| *88 | Make Agent Available for all Queues the Agent is a member of (Online) |
| *89 | Make Agent Unavailable for all Queues the Agent is a member of (Offline) |
| *90 | Activate Forward Busy (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
| *91 | DeActivate Forward Busy |
| *92 | Activate Forward No Answer (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
| *93 | DeActivate Forward No Answer |
| *97{ext} | Transfer to a 4-digit Extension |
| *98{ext} | Transfer to a 3-digit Extension |
| *99 | Transfer to Self |
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