If you're running into an issue that requires our support team to remote into your device, and you haven't already submitted a ticket, please reach out to support@smithchason.edu first. Once you have a ticket open, follow the steps below to get TeamViewer downloaded and ready to go.
Step 1: Open the Download Link
On your Mac, open Google Chrome (Safari is not recommended) and visit the link:
https://custom.teamviewer.com/sccstudent
The TeamViewer software will automatically begin downloading.
Step 2: Open the Downloaded File
Once the download finishes, click on the downloaded TeamViewerQS.zip file from your Chrome downloads list. The Archive Utility will automatically open and extract the TeamViewerQS application.
Step 3: Open the TeamViewer QuickSupport Application
Double click the TeamViewerQS application to launch it. If you're warned that it's an app downloaded from the internet, select Open.
Step 4: Accept the Agreements
Accept the EULA and Data Processing Agreement if prompted, then select Continue.
Step 5: Grant Screen Recording and Accessibility Permissions
For our technician to see and control the screen, TeamViewer needs two permissions turned on. Go to System Settings, then Privacy & Security, then Screen & System Audio Recording, and toggle TeamViewer on. Do the same under Accessibility. You may be asked to quit and reopen TeamViewer after granting these. Once completed, both boxes will be checked.
Step 6: Reply With Your ID and Password
TeamViewer will open and generate your ID number and a password. Reply to your support email with both of these so our technician can connect.
Step 7: Leave the Software Running
Please keep TeamViewer open while you wait. This allows our support technician to connect and assist you once they're ready.
Step 8: Close the Software
Once your issue has been resolved, you're free to close out of TeamViewer.
If you run into any trouble during this process, follow up in your existing ticket, and we'll be happy to help.
Note: If the session ends abruptly, or if you close out of the software before your issue is resolved, it will generate a new password.
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