Follow these steps to clear your cache and cookies in Google Chrome or Microsoft Edge.
Your browser saves pieces of the websites you visit so they load faster next time. Over time, this saved data can become outdated and cause problems like pages not loading correctly, login errors, or features that stop working. Clearing your cache and cookies removes that old data and fixes many of these issues.
Before you start: Clearing cookies will sign you out of most websites. Make sure you know your passwords before you continue.
Shortcut: In either browser, press:
Windows: Ctrl + Shift + Delete to jump straight to the delete browsing data window. Then skip to step 3.
macOS: Command + Shift + Delete to jump straight to the delete browsing data window. Then skip to step 3.
Google Chrome
1. Open the Chrome menu
Open Chrome and click the three-dot menu in the top-right corner of the window.
2. Click "Delete browsing data"
In the dropdown menu, click Delete browsing data.
3. Set the time range to "All time"
Click the More (Time range) dropdown and select All time.
4. Choose what to delete
Check the boxes for Cookies and other site data and Cached images and files.
5. Click "Delete data"
Click Delete from this device. When it finishes, close Chrome, open it again, and sign back in to the site(s) you were using.
Microsoft Edge
1. Open the Edge menu
Open Edge and click the three-dot menu in the top-right corner of the window.
2. Click "Delete browsing data"
In the dropdown menu, click Delete browsing data.
3. Set the time range to "All time"
Click the Time range dropdown and select All time.
4. Choose what to delete
Check the boxes for Cookies and other site data and Cached images and files.
5. Click "Clear now"
Click Clear now. When it finishes, close Edge, open it again, and sign back in to the site(s) you were using.
Still having issues?
If the problem continues after clearing your cache and cookies, please send a support ticket by emailing support@smithchason.edu or clicking here.
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