Passwords can only be reset by the IT Department. Please email support@smithchason.edu or submit a ticket here and a technician will reset it for you.
For security reasons, you can’t reset your Smith Chason College password on your own. The IT Department handles all password resets. You can request one using either option below.
Locked out of your school email?
Send your request from the personal email address on file in your Orbund account or use the web form in Option 2. We use that email to verify who you are.
Option 1: Send an Email
Email support@smithchason.edu from the same email address you used to register in Orbund. We use this email to verify your identity, so requests from other addresses may be delayed.
In your email, include:
- Your full name
- Your Student ID
- Your campus
Option 2: Submit a Ticket Online
- Go to support.smithchason.edu.
- Or click here
- Click Submit a Request.
- Select Technology Support.
- Enter your Smith Chason College email address or the email address tied to your Orbund account.
- Fill out the remaining required fields and let us know you need a password reset.
- Click Submit.
What Happens Next
You’ll get an email confirming we received your request. A support technician will follow up as soon as possible with your new password and instructions for signing in.
Keep your password private
IT will never ask for your current password. If someone contacts you asking for it, don’t share it and forward the message to support@smithchason.edu.
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